Privacy Policy

1. Introduction

ArcadiaStream SL ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cloud gaming services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, such as:

• Name and contact information
• Email address
• Payment information
• Account credentials
• Gaming preferences and history

Technical Information

We automatically collect certain technical information, including:

• Device information and specifications
• IP address and location data
• Usage data and analytics
• Connection quality metrics

3. How We Use Your Information

We use your information to:

• Provide and maintain our gaming services
• Process payments and manage subscriptions
• Improve our services and user experience
• Communicate with you about updates and offers
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service providers who help us operate our business
• Payment processors for billing purposes
• Analytics providers to improve our services
• Legal authorities when required by law

We do not sell, trade, or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through our cookie consent manager. For more information, see our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Gaming data and usage statistics may be retained for longer periods in anonymized form.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us: